FAQ

What is PrintHand?

PrintHand is a mobile printing solution available today on Android, iOS, Windows Phone, Blackberry and Google Glass platforms. No matter what printer type you have or what its connection capabilities are, you can print from your mobile device on it. There are several options available, some require a computer and some do not. Either way, you need to install our mobile application on your device in order to print.

Is PrintHand free?

PrintHand Mobile Print application is free to install.
With the free PrintHand Mobile Print app you can check compatibility with your printer by printing a test page (doing so is highly recommended) and choose the right printing options. However, you cannot go beyond printing the test page.
In order to print real pages you'll need to upgrade to the Premium Mode. You can do so from within the application and will be prompted to do so right before printing. You can also upgrade in advance or purchase the PrintHand Mobile Print Premium app right from the marketplace corresponding to your device. Current price for upgrade is $9.95 and it's a one-time charge which includes all future updates.

Do I need a computer in order to print from mobile device?

No, you don't need a computer in most cases.
If you have a Wi-Fi or Bluetooth printer, you can print directly from mobile device to it without a computer being involved. You can also connect the printer via USB cable if the device supports USB host functionality available on Android 4.0 and above.
If your printer is a part of local network and is already connected to a computer, print server or hub you can print to it as well.
For more about printing options please visit our Help Section

When do I need to install PrintHand computer software?

If you print directly from a mobile device on a compatible printer via Wi-Fi, Bluetooth, USB or by sharing it on the network using standard Windows or Mac tools, you don't need our computer software - PrintHand Client. However, if you run into any compatibility or quality issues, you may consider installing PrintHand Client available on Mac and PC. In this case we rely on a Windows, Mac or Linux driver for your printer versus the one running on mobile device. This guarantees you can print from a mobile device, as long as you can print from a computer. For more information on printing options please visit our Help Section

Does my data go outside my network prior to printing?

No, your data travels directly from your mobile device to the selected printer, possibly through your computer the printer is connected to. One exception to this is Google Cloud printing which requires the data to be sent to the cloud, consequently received by your computer or printer.

Why PrintHand requires so many privileges on the device?

PrintHand requires access to your messages, personal information, network communication and other important privileges for printing purposes only. The app asks the OS of your mobile device for these permissions to print your information which may be found almost anywhere - from the internal memory of the mobile device to email or cloud services.
Access to your account information is required for Gmail, Google Docs and Google Cloud Print. You'll be asked to allow all these permissions during installation, regardless whether or not you use all the services.
For more details please visit our Privacy Policy web page with explanation of permissions.

What emails can I print?

You can print emails and attachments directly from PrintHand. On Android, Gmail functionality is built-in and you can easily connect to your account from within PrintHand, then print. For other email providers such as Yahoo, AOL, Hotmail, etc. a few configuration steps are required. Alternatively you can open your email in a browser and print it as a web page.

I purchased Premium mode via Google Play in-app purchase. Why does Google Play store not show that I bought it?

There are two apps on Google Play that go under name "PrintHand": PrintHand Mobile Print Premium and PrintHand Mobile Print. Even though these two apps have the same set of features and are updated simultaneously, they are nominally different and are considered to be two different apps by Google Play market. This is how Google Play Store or any other app marketplaces handle in-app purchases - they are not displayed as purchased if you look in the list of purchased apps, but you should not worry that you may lose your purchase or fail to retrieve it, because every purchase is still recorded by Google and you can see the complete list of your purchases if you log in to your account on Google Wallet.

If that is the case, how do I restore my Google Play in-app purchase?

  1. Tap on "Upgrade/Restore" button within the free version of PrintHand Mobile Print app
  2. In the next dialogue window check "Restore Upgrade" and tap on "Continue" button
  3. Finally, check "Google Play" option and tap "Continue".

How do I restore Premium mode if I upgraded the free PrintHand Mobile Print app using PayPal purchase?

  1. Tap on "Upgrade/Restore" button within the free version of PrintHand app
  2. In the next dialogue window check "Restore Upgrade" and tap on "Continue" button
  3. Check "PayPal" option and tap "Continue"
  4. Input your PayPal transaction ID in the next dialogue window and tap "OK".

How do I restore Premium mode if I bought the PrintHand Mobile Print Premium app from Google Play directly?

  1. Please log in to Play Market app using the Google account you were using to purchase the app initially. If said account is not available in the Play Market app, please add the account in the Settings - Accounts menu of your device first. After that you will be able to download the previously purchased PrintHand Mobile Print Premium app for free from Google Play
  2. Locate the PrintHand Mobile Print Premium app and install it on your device

How do I restore Premium mode if I bought the PrintHand Mobile Print Premium app from Amazon directly?

  1. Please log in to the Amazon Appstore using the same Amazon account which you were using to buy the app initially
  2. Go to the Home section of your device
  3. Tap the "Library" button to get to the "App Library"
  4. Select "APPS"
  5. Tap "ALL" in the upper right side
  6. Locate your App and click download icon to install the PrintHand Mobile Print Premium app without paying again

And how do I restore my Amazon in-app purchase?

  1. Tap on "Upgrade/Restore" button within the free version of PrintHand Mobile Print app
  2. In the next dialogue window check "Restore Upgrade" and tap on "Continue" button
  3. Finally, check "Amazon Appstore" option and tap "Continue".